Cancellation Policy
Right of Withdrawal (Widerrufsbelehrung)
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model cancellation form below, but it is not obligatory.
Contact
simplexim
[YOUR NAME]
[YOUR STREET AND NUMBER]
[YOUR POSTAL CODE] [YOUR CITY]
Germany
Withdrawal Deadline
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Returning the Goods
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
You will have to bear the direct cost of returning the goods.
Please send returns to:
[YOUR NAME]
[YOUR STREET AND NUMBER]
[YOUR POSTAL CODE] [YOUR CITY]
Germany
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: simplexim, support@contact.simplexim.shop
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
— [Description of goods]
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is on paper):
— Date:
(*) Delete as appropriate.
Defective or Damaged Items
The right of withdrawal described above applies to change-of-mind returns. If you receive a defective or damaged item, please refer to our Returns & Refunds page instead — we will arrange a free replacement or full refund without requiring you to return the item.